Volume 7, Number 2 (Winter 2002-03)
Electronic Edition Released: February 2003
- Editor’s Introduction
- Jerry Fjermestad and Nicholas C. Romano, Jr., Guest Editors, “Introduction to the Special Section: Advances in Electronic Commerce Customer Relationship Management“
- Nenad Juki´c, Boris Juki´c, Laurie A. Meamber, and George Nezlek, “Implementing Polyinstantiation as a Strategy for Electronic Commerce Customer Relationship Management“
- Mohamed Khalifa and Vanessa Liu, “Satisfaction with Internet-Based Services: The Role of Expectations and Desires“
- Petra Schubert, “Extended Web Assessment Method (EWAM): Evaluation of Electronic Commerce Applications from the Customer’s Viewpoint“
- Nicholas C. Romano, Jr., “Customer Relationship Management for the Web-Access Challenged: Inaccessibility of Fortune 250 Business Web Sites“
- Khawaja A. Saeed, Yujong Hwang, and Varun Grover, “Investigating the Impact of Web Site Value and Advertising on Firm Performance in Electronic Commerce“
- Wen-Shenq Juang, Chin-Laung Lei, and Horng-Twu Liaw, “Privacy and Anonymity Protection with Blind Threshold Signatures“