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Volume 6, Number 2 (Winter 2001-02)

Electronic Edition Released: January 2002

• Vladimir Zwass, Editor’s Introduction
• Nicholas C. Romano, Jr., and Jerry Fjermestad, Guest Editors, “Introduction to the Special Section: Electronic Commerce Customer Relationship Management (ECCRM)“
• Ping Zhang and Gisela M. von Dran , “User Expectations and Rankings of Quality Factors in Different Web Site Domains“
• D. Harrison McKnight and Norman L. Chervany, “What Trust Means in E-Commerce Customer Relationships: An Interdisciplinary Conceptual Typology“
• Nicholas C. Romano, Jr., and Jerry Fjermestad, “Electronic Commerce Customer Relationship Management: An Assessment of Research“
• Marios Koufaris, Ajit Kambil, and Priscilla Ann LaBarbera, “Consumer Behavior in Web-Based Commerce: An Empirical Study“
• Wenli Wang, Zoltán Hidvégi, and Andrew B. Whinston, “Designing Mechanisms for E-Commerce Security: An Example from Sealed-Bid Auctions“